Terms and Conditions

Welcome to Chocobreeze! By using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

General

These Terms and Conditions govern your use of the Chocobreeze website, products, and services. By accessing our website, you agree to these terms. If you do not agree, please refrain from using our website.

Eligibility

You must be at least 18 years old to use our website and services. By placing an order, you confirm that you meet this age requirement.

Orders and Payment

All orders placed on the Chocobreeze website are subject to availability and acceptance by Chocobreeze.

Payment: Full payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as listed on our website.
Order Confirmation: Upon completing your order, you will receive a confirmation email with the details of your purchase.
Changes to Orders: Once an order is placed, you may make changes within 24 hours by contacting us directly. After this period, changes cannot be made as production will have begun.

Personalized and Custom Products

Chocobreeze specializes in personalized and custom chocolates. Please note:

Customization Accuracy: It is your responsibility to ensure that the information provided for customization (such as names, messages, and designs) is correct. Chocobreeze will not be responsible for errors resulting from incorrect information provided by the customer.
Final Designs: The final design may vary slightly due to production methods, and colors may differ from those seen on digital screens.

Shipping and Delivery

Processing Time: All Chocobreeze products are made to order. The production time may vary depending on the complexity of the order. Please allow 5-7 business days for production.
Shipping: Shipping times vary by location. We aim to provide an estimated delivery date upon dispatch. Please refer to our Shipping Policy for more details.
Delays: Chocobreeze is not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

Refunds and Returns

Since all products are personalized and made to order, Chocobreeze does not provide refunds or accept returns, except in cases where the product is damaged or incorrect. Please refer to our Refund and Return Policy for more information.

Intellectual Property

All content on the Chocobreeze website, including text, images, logos, graphics, and designs, is the property of Chocobreeze or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Use of Content: You may not copy, distribute, modify, or use any content from our website without prior written consent from Chocobreeze.
User Content: Any content you submit (such as reviews or feedback) may be used by Chocobreeze for promotional purposes without compensation.

Limitation of Liability

To the fullest extent permitted by law, Chocobreeze shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.

Privacy Policy

Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy, which can be viewed [here].

Changes to These Terms

Chocobreeze reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes have been made constitutes your acceptance of the new terms.