Frequently Asked Questions (FAQ)
Welcome to the Chocobreeze FAQ page! Below, you’ll find answers to some of the most common questions we receive about our products and services.
1. What is Chocobreeze?
Chocobreeze is a Luxury Personalized Designer Chocolate Brand of Vishwasya Technologiess Private Limited. We specialize and have expertise in crafting detailed designing on chocolates. We can also manufacture custom shaped printed chocolates which is our uniqueness and speciality. For instance, we can manufacture a printed chocolate with a shape of building/key for builders, Diwali crackers for Diwali gifting etc. and each chocolate can be personalized with name/logo/text/picture/image.
2. What are the main features of Chocobreeze?
Our print qualities are very detailed and precise and we ensure only high-quality products reach you through our stringent quality standards.
3. What makes Chocobreeze different from competitors?
We specialize and have expertise in personalized chocolates with capacity to manufacture 1 lakh+ personalized chocolates per day. We can turn around large orders in short period of time. We also manufacture custom shape printed chocolates which are exclusive, which makes it a great value proposition for branding in Corporate Gifting and memorable gift in personal events.
4. What is the shelf life of personalized chocolates?
Printed chocolates stay well for 3-4 weeks when kept sealed. Post that, while the chocolate itself does not go bad for 2-3 month when kept sealed, the white chocolate layer tends to get pale and the look of the chocolates fades a bit.
5. How can I place an order?
You can place an order directly on our website. Simply choose the product you’d like, provide the necessary customization details, and complete your purchase. If you need help, feel free to contact our customer service team.
6. Can I personalize the chocolates?
Absolutely! Personalization is our specialty. You can add custom text, logos, or designs to your chocolate orders. Just provide the necessary details during the order process, and we’ll take care of the rest.
7. What types of chocolates do you offer?
We offer a wide range of designer chocolates in various sizes, including A3, A4, and A5. Our products include printed chocolates, custom shapes, and luxury designs to suit any occasion.
8. How long does it take to process and deliver an order?
All of our chocolates are made to order. It typically takes 5-7 business days to complete production, depending on the size and complexity of the order. Shipping times may vary based on your location. You will receive an estimated delivery date upon dispatch.
9. Do you ship internationally?
At the moment, we only ship within INDIA. If you are located outside this area, please contact us, and we’ll see if special arrangements can be made.
10. What is the minimum order quantity?
Our minimum order quantity depends on the type of product you’re ordering. For personalized chocolates, the minimum order quantity will be specified during the ordering process. For bulk or corporate orders, feel free to reach out to us for further details.
11. Can I change or cancel my order?
You may request changes or cancellations within 24 hours of placing your order. After this period, production begins, and we are unable to make modifications or offer cancellations.
12. Do you offer refunds or returns?
Since all of our products are personalized and made to order, we do not provide refunds or accept returns. If your product arrives damaged or incorrect, please contact us within 48 hours and we will arrange a replacement. For more details, please see our Refund and Return Policy.
13. Can I become an affiliate for Chocobreeze?
Yes! We offer affiliate programs for individuals, businesses, students, and home bakers. If you’re interested in becoming an affiliate, visit our Affiliate Program Page for more information.
14. Do you provide discounts for bulk orders?
Yes, we offer special pricing for bulk orders. Whether you’re planning a large event or need corporate gifting solutions, we can accommodate your needs. Please contact us directly for more details.
15. How do I contact customer service?
If you have any questions or need assistance, you can reach us via:
Email:sales@chocobreeze.com
Phone:+91 91453 03108
We aim to respond to all inquiries within 24-48 hours.
16. Do you offer corporate gifting services?
Yes, we specialize in corporate gifting. Our personalized chocolates make the perfect gifts for clients, employees, and business partners. For corporate orders and customization, please reach out to us directly.
17. What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods listed on our checkout page. All transactions are secure and encrypted for your safety.
18. Can I track my order?
Yes, once your order has been dispatched, we will send you a tracking number via email, allowing you to monitor your order’s delivery progress.